But the big blizzard in the northwest was being predicted for at least a week now? And knowing that it would be one of the busiest travel weekends of the year, certainly it would have made sense to anticipate a LOT of calls, so maybe get prepared for them? But then again, maybe that's just what they did. But I'm going down my call list on my phone and it looks like I've spent about four hours on hold in the past day, waiting for someone to pick up the line and got no-one. I realize that they are many, many, many, MANY people who are trying to get through to them. A flyer waiting to board a Southwest flight recently cried foul over an apparent pre-boarding scam involving wheelchairs while the airliner stresses that its policy complies with the law. At least that time, I chose to hang up, instead of just suddenly having the line disconnected. Last night, before I got the text, I spent about 45 minutes on hold before hanging up. To him, Southwest Airlines was never just a company. That represents 24 of the outbound schedule and 29 of the inbound schedule for the day. I've called literally a dozen times and waited on hold for a good half hour at a time. Herb Kelleher, the larger-than-life cofounder and longtime CEO of Southwest Airlines, died last week, and with him went a true business original. I can't find anything on their website to answer my questions. About an hour ago, I got a text saying THAT flight was cancelled. For Customers who would like to have their reservation noted with a non-binary gender marker (X or U), please call Customer Support and Services at 1-800-I-FLY-SWA (1-80) or speak with a Customer Service Agent at the airport. Enjoyed interactions with customers and assisting them in anyway. Interactions with other employees and supervisor was invaluable. Overall enjoyed my time and experience gained working for Southwest. The first time, I eventually got a text saying I was put on another flight tomorrow morning. Customer Service Supervisor (Former Employee) - Dallas, TX - July 8, 2019. For the second time in 24 hours, my flight gets canceled.
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